Transforming User Experience through Biometrics

Carron Oswald, Online Banking & Mobile Product Manager at Chevron Federal Credit Union (FCU), speaks to us in an exclusive interview about how the implementation of biometric technology has helped customer experience, current challenges within the online banking and mobile product area at FCU, technologies that could help FCU reach its goal of tokenizing its members’ login, where the future of biometrics for banking is headed, and what she hopes to accomplish with the use of biometrics for banking.

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